Client~ConneXion Comparision to to Competitors
How Do We Compare?
We often get asked how we compare against competitors such as LivePerson and BoldChat.. so we produced the following overview to answer that very question!
Client~ConneXion provides a compelling alternative to LivePerson and BoldChat. In addition to improved functionality Client~ConneXion can be self-hosted with significantly reduced running costs.
| Feature | Client~ConneXion | LivePerson | BoldChat |
| Cost per of Users | Unlimited | Limited | Limited |
| Live Visitor Tracking (including): Real time tracking of web visitors shows current page, reverse DNS, location, organisation, referrer, browser type, operating system, previous visits, previous chats. |
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| Live Visitor Chat (including): Automatic Changing Icons, Canned Responses, Co-Browsing, Emailed Transcripts, Push Pages, Audible Alerts, Spell Checker, SSL Secure Chat, ‘Is Typing’ status, Department Specific Chat, Multi-Language Support, Block Visitor, Chat Transfers, Auto ‘Away’ |
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| Live Engaging | |
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| Multi-channel dynamic live engaging | |
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| Live Chat Translation option | |
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| Fully customizable pre & post chat surveys with unlimited fields & validation | |
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| Detect when a visitor leaves your site | |
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| Skills based chat routing with automatic chat distribution and intelligent queuing | |
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| Send files to visitors whilst chatting | |
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| Visitors can upload files during chat sessions (after operator permission) | |
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| Rule based live enaging with custom text for each visitor | |
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| Training mode allowing admins to monitor chat sessions and send private messages | |
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| Operators can request assistance from their group level manager | |
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| Visitor GEO-IP with link to Google Map | |
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| Quick Google search for visitor’s organization information | |
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| Live visitor list grouping by visitor type, location, current page, prospect level, PPC campaign | |
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| Live visitor filtering by location, PPC campaign, prospect level, keywords | |
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| Multi-level visitor profiling (Prospect detection). | |
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| Customer detection with revenue collection | |
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| Multiple PPC campaign monitoring with visit cost collection | |
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| Multiple concurrent chat sessions in separate windows | |
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| Email signature | |
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| Out of hours ‘leave a message’ email form | |
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| Waiting chat queue messages | |
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| Built-in ‘click to call back’ allowing visitors to request a manual telephone call at a time of their choosing | |
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| Secure operator client with 256 bit AES encyption | |
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| Operator clients for Windows, Mac & Linux | |
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| Browser based Silverlight client option | |
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| iPhone Client for tracking visitors and taking chats. | |
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| Create named users, with user access rights and operator activity monitoring | |
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| Operator-to-operator chat and training mode | |
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| Can be installed and hosted locally | |
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| AJAX based chat client (fast, small footprint, no plugins, works on all browsers) | |
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| No requirement for Java to be enabled on visitors browser | |
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| Fully customisable chat client (.NET source code available) | |
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| Click fraud detection | |
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| Manual and automatic click fraud warning notices can be sent to visitors | |
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| Spider monitoring | |
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| Real time page error alerting | |
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| Real time website down monitoring | |
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| Ability to track visitors via server-side code, web server log files or client-side javascript or image (or combination) | |
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| Live enaging can execute custom javascript function on client allowing for custom actions to be performed when visitor ‘invites’ are sent | |
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| Import historical traffic data into Client~ConneXion database | |
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| Full historical web analytics reporting (Client~ConneXion has over 100 web analytic reports built in) | |
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| Automatic daily, weekly & monthly web traffic support reports send to your inbox | |
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| View daily & monthly traffic summary from within the Client~ConneXion operator client | |
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| View web analytic reports via web browser interface | |
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| View live visitor lists both in the Windows based client and web interface | |
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| Access to the Client~ConneXion SQL Database for custom reporting | |
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| Full text searching of all historical chats | |
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| Capture and store visitor contact information against visitor in database | |
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| Operator Client can run on low bandwidth connections with idle detection, compressed and encrypted data between server & client | |
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| Can be re-branded | |
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| Uses SQL Server 2005/2008/Express as its back-end database | |
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| Automatic purging of old data from database | |
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| ISP’s can run Client~ConneXion to provide live chat, stats and analytics services to their own customers | |
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| Live chat client can be embedded in custom solutions web and Windows applications (.NET and VB6 COM code available) | |
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| Execute custom macros when new chat sessions start & end allow custom integration | |
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| Built-in DotNetNuke integration | |
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| Operator client API available for building custom operator applications | |
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| Transfer Live Chats and visitor contact data to Salesforce & Microsoft Dynamics CRM | |
Client~ConneXion provides a cost effective alternative to competing products such as LivePerson and BoldChat and is suitable for use in both small and large organizations.