Client ConneXion has tapped into one of the biggest selling points for your dealership: live chat. From our years of experience and research, we have discovered that the use of live chat on your dealership’s website is imperative to the success of your inventory sales. Here’s why:

  1. Live chat is a very convenient way for customers to get answers in an efficient and timely manner. If they are waiting for a few minutes to receive a response on live chat, they are able to multi-task. If they were on hold on the telephone, they would not be able to easily do other tasks while on hold with the phone up to their ear.
  2. Live chat lowers costs for your dealership, as you can have less representatives handling inquiries. Your customer service reps are able to handle multiple customers at once without losing efficiency.
  3. Live chat puts you ahead of your competition. Many dealerships are now utilizing live chat on their websites, so be sure to stay ahead of the game. If your dealership has a chat system that allows customers to get answers within a matter of minutes and the dealership down the street does not, research shows that – most of the time – customers will buy from the dealership with chat capabilities.

Ultimately, live chat reflects what you’re willing to do to put out a strong customer service front. If your dealership is ready and willing to invest time and energy into live chat capabilities, give Client ConneXion a call. We have years of experience under our belt and can’t wait to share it with you and your dealership. Give us a call at 877-888-5948 or start a Chat below!