Online chat is a great tool that will allow your dealership to be “open” 24/7, rain or shine and even on holidays! Chat ConneXion will actively engage your website visitors in real time so that you don’t let any potential customers slip by. Here are a few tips to help you utilize online chat effectively:

Use a blended method of chat. We know that all dealerships cannot always have a designated employee to greet online visitors at all times. It may be beneficial to hire a third party who can take visitors if you are unavailable.

Don’t rush. This isn’t speed dating! Understand that the customer holds all the power. They can click out and exit at any point without any explanation and leave you with no contact information. Make sure you aren’t moving too fast and don’t scare them away. Take it slow and let the customer ask questions.

Don’t be afraid to ask visitors if they need help. If people are on your website, they are there because they are looking for something. It is important to be available for them to ask questions. Chat ConneXion gives you the capabilities to initiate the conversation and ask visitors if they need help. Don’t hesitate. People that have questions won’t always ask them.

With these tips and our Chat ConneXion solutions, you are sure to effectively utilize online chat and start turning more visitors into customers! Call us for a free trial of Chat ConneXion!

chat