Customer retention defined as the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship. Customer retention is crucial to sustain and grow a business. In the car dealership industry, customer retention can be lost very quickly and easily. Because dealership customer retention is driven by costs and customer service, you have to present a consistent message and engage with your customers frequently or you lose them at the next oil change or service light.
Client ConneXion’s dealership solutions are designed to help you make contact, establish a relationship and maintain that relationship for life so that the customer continues to come back and refer their friends and family. From Chat ConneXion to SEO/SEM ConneXion and Constant ConneXion, we’ve got the tools to help you retain a large percentage of your customers. Contact us today to learn more!
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