2017 is just around the corner and we are thrilled to have a fresh, clean slate. Many create resolutions – goals, visions, and missions – in their personal lives to accomplish throughout the New Year. These may include fitness goals, spiritual goals, or goals with their social lives. At Client ConneXion, we believe that the idea of creating resolutions can be applied to your dealership, as well. Below, we highlight three resolutions you can consider adopting for your company!
- Focus on your face-to-face communication. We’ve mentioned the value of face-to-face communication in previous posts, but we believe that improving your in-person communication skills should be a top priority in 2017. In a society where many people communicate from behind a computer screen, be different and encourage your dealership to be really good at chatting in person. It will set you apart from your competition.
- Go above and beyond for the follow-up. Following up with customers is key for repeat business. However, go above and beyond even if the customer does not decide to make a purchase with your dealership. There is no need to constantly be in contact with them, but a simple handwritten thank you note or text message is all you need to encourage that customer to make the purchase or return in the future.
- Adopt a new customer service tactic. Customer service is a huge reason people will make a purchase from any company, especially a dealership. Being available at all times can put your dealership ahead of competition. Consider installing Chat ConneXion into your customer service sector – your customers will receive almost instant answers and advice and can make purchase decisions quicker and more efficiently.
Make 2017 the year that your dealership takes genuine communication to the next level. To learn more about Chat ConneXion or anything else we offer, cruise through our website or start a Chat below!
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