Did you know that unsatisfied customers are more likely to tell people about their experience than those customers that are satisfied? This could mean bad news for your dealership if you have a significant number of unsatisfied customers. Of course it’s impossible to please everyone, but we know that you want to strive for the highest customer satisfaction possible.

We’ve got dealership solutions to help you raise your dealership’s customer satisfaction rating while helping you connect better with customers to sell more cars. Today, we’re going to talk about one of our most popular solutions.

DriveTrac Pro

This is our loaner vehicle management solution that allows your to better manage your loaner vehicle program so that you stop losing revenue and establish a more efficient program. By utilizing GPS tracking and data communication, you can manage your loaner fleet from anywhere at any time. You’ll also get notified when vehicles exit and enter your service area so that you can see and eliminate loaner vehicle abuse that is costing your dealership money. Many dealerships do not realize that their loaner vehicle program can be a huge part of customer satisfaction is operated properly. Providing a loaner vehicle for your customers when their car is getting an oil change or regular maintenance is a huge benefit and is just about guaranteed to make your customers satisfied. No one likes sitting in a dealership’s waiting room while their vehicle is getting worked on, whether it’s for 30 minutes or 3 hours.

To learn more about DriveTrac Pro and our other solutions that can help your dealership increase customer satisfaction, give us a call today!