A big way to increase the reputation of your dealership is to have excellent customer service. There are many ways you can do so, and we want to provide you with a few that we have found to be beneficial in the auto dealership setting:
- Hire the right people. It all starts with the friendly face at the front desk. Be sure you are hiring people who represent your company from the first contact.
- Tend to every inquiry, good or bad. Leaving bad inquiries unattended is a recipe for disaster, but leaving a good inquiry unattended is just as hurtful to your dealership.
- Respond in a timely manner. Regardless of how busy you are, try to respond to questions, comments and concerns within 48 hours. There is nothing worse than having a question and not having it answered in time.
- Consider adopting DriveTRACpro with your loaner vehicle program. DriveTRACpro can help make your loaner cars a profitable and efficient part of your dealership as a whole. Click here to read more about what this program can offer in terms of GPS fleet tracking, fleet management and data communication.
Make an effort to create a favorable customer service experience at your dealership – you never know what a response or attending to a question can do for someone’s day. Interested in speaking to a representative about DriveTRACpro or other Client ConneXion features? Call us at 877-888-5948 today! Happy Wednesday, everyone!