A big way to increase the reputation of your dealership is to have excellent customer service. There are many ways you can do so, and we want to provide you with a few that we have found to be beneficial in the auto dealership setting:

  1. Hire the right people. It all starts with the friendly face at the front desk. Be sure you are hiring people who represent your company from the first contact.
  2. Tend to every inquiry, good or bad. Leaving bad inquiries unattended is a recipe for disaster, but leaving a good inquiry unattended is just as hurtful to your dealership.
  3. Respond in a timely manner. Regardless of how busy you are, try to respond to questions, comments and concerns within 48 hours. There is nothing worse than having a question and not having it answered in time.
  4. Consider adopting DriveTRACpro with your loaner vehicle program. DriveTRACpro can help make your loaner cars a profitable and efficient part of your dealership as a whole. Click here to read more about what this program can offer in terms of GPS fleet tracking, fleet management and data communication.

Make an effort to create a favorable customer service experience at your dealership – you never know what a response or attending to a question can do for someone’s day. Interested in speaking to a representative about DriveTRACpro or other Client ConneXion features? Call us at 877-888-5948 today! Happy Wednesday, everyone!