Customer service, in the auto industry, is huge. Whether you’re a salesperson, a service technician, or a customer service representative, there are many ways you can impact a customer’s buying experience. However, if your dealership does NOT work toward high-quality customer service, your customers will most likely not return. In the worst case, they will spread the word, turning away other potential customers from ever stepping foot into your dealership.
There are many things you can do as a manager or owner to increase your customer satisfaction level within your dealership. For one, you can install our new program – DriveTRACpro.
This program specializes in GPS tracking, fleet management and data communications. It has most recently built its fourth platform using the latest technology in cloud management software, security and the latest responsive technology. It’s web-based platform allows customers from anywhere in the world to login and manage their fleet.
Most dealerships in the United States have not yet found a way to make their loaner car operations a key part of the profitability and customer satisfaction. Now, they can! If you’re interested in learning more, visit our website or give us a call at 877-888-5948.
Happy Tuesday, everyone!