{"id":11625,"date":"2016-10-31T08:30:09","date_gmt":"2016-10-31T14:30:09","guid":{"rendered":"http:\/\/clientconnexion.com\/site\/?p=11625"},"modified":"2016-10-31T08:30:09","modified_gmt":"2016-10-31T14:30:09","slug":"ways-to-maintain-superior-customer-service","status":"publish","type":"post","link":"https:\/\/clientconnexion.com\/site\/2016\/10\/31\/ways-to-maintain-superior-customer-service\/","title":{"rendered":"Ways to Maintain Superior Customer Service"},"content":{"rendered":"

Customer service at your dealership is a crucial department for your success and prosperity. However, this facet of your business rarely gets known by the public because of their \u201cbehind-the-scenes\u201d position. Here are ways to essentially \u201cshow off\u201d your dealership\u2019s customer service department to past, current, and potential customers:<\/p>\n

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  1. Publicize a customer service report \u2013 Make a visual representation of what happens monthly in the customer service department. Include a type of rating scale where the public can see how the public is reacting to your dealership. This helps your customer service department act in an accountable and transparent manner \u2013 something all customers want to see in a large organization.<\/li>\n
  2. Be available \u2013 One of the most frustrating things when trying to solve a problem or find out information is not being able to get a hold of someone to help you. Encourage your customer service representatives to be available at all times of the work day, whether on their work phones, computers, or messaging systems. At Client ConneXion, we understand that people don\u2019t just need their problems solved between nine and five. Check out our Response ConneXion feature so your dealership\u2019s customer service department can extend to 24-hour service.<\/li>\n
  3. Create videos \u2013 Instead of adding yet another bullet point to your FAQs page on your website, opt for a more current and creative option. Select a few customer service reps and create a video answering frequently asked questions. Interject some comedy and lightheartedness into these videos to attract those who need questions answered.<\/li>\n<\/ol>\n

    While it is imperative to have pristine customer service behind the scenes, it\u2019s also very important to publicize your success. Utilizing customer service reports, constant availability, and FAQ videos are important and easy ways to show the public that your dealership handles customer inquiries with care and value.<\/p>\n

    For more about what we do, cruise through our website, start a Chat below, or give us a call at 877-888-5948!<\/p>\n","protected":false},"excerpt":{"rendered":"

    Customer service at your dealership is a crucial department for your success and prosperity. However, this facet of your business rarely gets known by the public because of their \u201cbehind-the-scenes\u201d position. Here are ways to essentially \u201cshow off\u201d your dealership\u2019s customer service department to past, current, and potential customers: Publicize a customer service report \u2013 […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/posts\/11625"}],"collection":[{"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/comments?post=11625"}],"version-history":[{"count":1,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/posts\/11625\/revisions"}],"predecessor-version":[{"id":11626,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/posts\/11625\/revisions\/11626"}],"wp:attachment":[{"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/media?parent=11625"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/categories?post=11625"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/tags?post=11625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}