{"id":12334,"date":"2017-12-14T09:15:12","date_gmt":"2017-12-14T15:15:12","guid":{"rendered":"http:\/\/clientconnexion.com\/site\/?p=12334"},"modified":"2017-12-14T09:15:12","modified_gmt":"2017-12-14T15:15:12","slug":"how-to-improve-your-customer-service","status":"publish","type":"post","link":"https:\/\/clientconnexion.com\/site\/2017\/12\/14\/how-to-improve-your-customer-service\/","title":{"rendered":"How to Improve Your Customer Service"},"content":{"rendered":"

Absolutely perfect customer service may be intangible, but you can get pretty close. Providing the best support for your dealership’s customers is essential to the success of your business overall. Take the time to plan customer service strategies for different scenarios so your representatives are never without an answer or a helping hand. Today, we want to chat about a few simple ways you can provide pristine customer service at your dealership:<\/p>\n

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  1. Be available. Adopting Client ConneXion’s Live Chat feature can immediately make an impact when it comes to customer service. If you have a rep available to answer questions in a timely manner, potential customers will most likely make a purchase from your dealership. Research has shown that availability almost directly correlates with higher profits.<\/li>\n
  2. Be personable. Talk to customers like they are actual people – be conversational. It’s important to think, “How would I feel if I were the customer?” Put yourself in their shoes and handle the situation how you’d like to be treated.<\/li>\n
  3. Utilize DriveTRACpro. When customers are having their cars serviced overnight, it is vital to provide a loaner car for their convenience. However, there are ways to gain a profit from it on your end. Read more about DriveTRACpro and how it can boost profits while managing your loaner fleet! Give us a call or start a Chat below to learn more!<\/li>\n<\/ol>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    Absolutely perfect customer service may be intangible, but you can get pretty close. Providing the best support for your dealership’s customers is essential to the success of your business overall. Take the time to plan customer service strategies for different scenarios so your representatives are never without an answer or a helping hand. Today, we […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/posts\/12334"}],"collection":[{"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/comments?post=12334"}],"version-history":[{"count":1,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/posts\/12334\/revisions"}],"predecessor-version":[{"id":12335,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/posts\/12334\/revisions\/12335"}],"wp:attachment":[{"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/media?parent=12334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/categories?post=12334"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clientconnexion.com\/site\/wp-json\/wp\/v2\/tags?post=12334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}