We believe that setting strict rules and guidelines for your employees can hinder creativity and comfort, but we also believe in a few features that can help your dealership better connect with its employees. We covered a few of the features in yesterday’s post, so today we want to equip you – the hiring manager or dealership owner – with some customer service tips to always remember! See below:

  1. In order to have a thriving customer service atmosphere, your employees (read: ALL employees) must be equipped with the right tools. Be sure your employees are updated frequently on any changes throughout the dealership and that they are given (or considered) the tools they ask for to better their customer service technique.
  2. Talk to your customers like people, not like a number. Especially through a computer screen, it’s easy to treat a customer like a checkbox off of a list. Instead, use their name and give them yours to create a more personal experience.
  3. Use positive language. Saying you “can’t” or “will not be able to” create a negative connotation in the minds of your customers. Be sure to use language that will leave a positive thought in the minds of your customers.

Client ConneXion works to help you more effectively connect with your employees. To learn more, cruise through our site and give us a call at 877-888-5948 today!