When you think about your favorite retail store or restaurant, what do you think of? Do you think of the product itself? Or the experience you have when you go there? No matter what you think of, you can apply that feeling to your own dealership.

When customers step into your dealership, they know that the product they’re receiving is high quality. Since they already like your product, it’s important to improve their experience through customer service. If your dealership is really good at serving your customers – no matter if they’re brand new or have been repeat customers for years – your company will flourish.

Your loaner car program is a great area to work on customer service. When customers come in and are getting their vehicles serviced, provide them a great experience when they have to use one of your rental cars. DriveTRACPro is a program we offer that can truly transform your loaner department. DriveTRACPro has a live mapping system with realtime alerts, notifications and a history trail that will allow you to reduce abuse, monitor location and out of bounds alerts. In turn, this will help you provide great customer service when you know your loaner cars are being used correctly.

Interested in learning more about DriveTRACPro? Give us a call at 877-888-5948 today!