Client ConneXion has developed a state-of-the-art chat system to help your dealership stay in constant contact with potential and current clients. We want to share some reasons why we love it so much:

  1. Chat ConneXion makes it easy for the customer. When taught the basics of having a business, the number one piece of advice that always rings true is the customer always comes first. Chat helps you do just that. According to a study by Forrester Research, 44% of online consumers claim that having questions answered by a live chat professional is one of the most important features a website can have. If your clients value live chat, then why not have it?
  2. Chat ConneXion is less expensive and more effective. When your employees can utilize Chat capabilities, it gives them the ability to handle multiple accounts at once (whereas before, they could only chat on the phone with one person at a time).
  3. Chat ConneXion can expose patterns. If you have multiple people sending you a message about the same issue or topic, you can take note of the pattern and request a way to fix the problem within your company. Chat can truly help your dealership identify problems and solve them in a timely manner.
  4. Chat ConneXion can give you an advantage over your competition. Take this scenario for example: a potential customer is considering a purchase through your dealership, but has another option at another dealership. This customer has a question about a product. Your dealership’s website has Chat ConneXion, and your competitor’s does not. The dealership who can offer the Chat option will most likely get the sale, while the dealership without Chat will be left in the dust.

Needless to say, installing a Chat option into your dealership’s website can and will benefit your profitability. For more information about our Chat ConneXion capabilities, start a Chat below or give us a call at 877-888-5948.