Another important way to create a strong connection between your dealership and your customers is to have a strong, united team of employees. Here are a few tips how:

• Harbor open dialogue. Make it an easy and frequent occurrence to openly chat about responsibilities, projects, and various roles throughout your department.

• Let your employees know where they can find external help. As the manager, you may not have all the answers (and that’s ok!). Make sure you can direct your employees to other resources if necessary.

• Encourage collaboration. Make sure your team members know the power of working together. Although sales can be quite competitive, it is important for your dealership that employees can rely on each other for help and guidance.

• Be accessible as their manager. Provide your personal input for various projects and be readily available to answer questions or take care of issues that may arise.

• Meet periodically. Whether it is to check in to say hello or to talk about the weeks ahead, scheduling regular meetings can help keep your team together and united.

Your dealership’s strong connection to your customers all begins with your employees. If your employees present a united front and are pleasantly happy, that will reflect when they are handling those searching for a new vehicle. Have any more questions for us? Give us a call at 877-888-5948 or start a Chat below!