Having a live chat feature on your website immediately creates a relationship with your website’s visitors. But why is that important?

Our society has become accustomed to communicating from behind a computer or smart phone screen. Instead of forcing face to face communication, meet the customers where they shop by dropping in and offering a helping hand when they are cruising your website.

Chat ConneXion immediately engages visitors on your web site, turning browsers into buyers 7 days a week, 24 hours a day. Online consumers are generally some of the most impatient and demanding around. They expect answers from your online support group right away when they’re only as quick as their computer’s Internet connection and processor speed. Our average Client ConneXion dealer sees 15-30 additional sales each month with Chat ConneXion.  Consumers use live chat during all aspects of the customer life cycle from researching, buying (70%) to maintaining their vehicle (30%).  Customers that engage in chat on an auto dealership‘s website statistically purchase within two weeks.

Chat ConneXion makes it possible for your Salesmen and Internet Managers to answer questions, interact and solve problems at unprecedented speeds. It also gives you vital information about how consumers were directed to your site, how long they’ve been there and where they committed to buy or decided to bail, giving you new insight into what’s working with your website and what’s not.

To learn more (or to see how it works), start a chat below! Have a happy Tuesday!