Connecting with customers can be as easy as a simple hello! On the other hand, it can also be difficult to find genuine connections with those who come through your dealership. Today, we want to discuss a few tips for customer communication no matter the platform. See below:

In-person:

  • Smile.
  • Pay attention to your body language.
  • Make sure your appearance is favorable and clean.
  • Interact with your co-workers, too.

On the phone:

  • Smile through the phone (the person on the other end can tell!).
  • Be sure the receiver knows who you are.
  • Be personable.
  • Remember the little things about the customer.
  • Avoid negative vocal tone at all costs.

Over email messages:

  • Understand that this is not a substitute for face-to-face or telephone communication.
  • Use professional language (no emojis or smiley faces).
  • Read back over your message before sending to proof for errors.

Want to learn more about how to better connect with your dealership’s customers? Cruise through our website and give Client ConneXion a call at 877-888-5948 today!